Refund Overview
At Www, we aim to ensure your satisfaction with every purchase. If you’re not completely happy with your order, you may be eligible for a refund under our fair and straightforward policy. Refunds are processed based on the condition of the item, the reason for return, and adherence to our timeframes and requirements.
Return Eligibility
To qualify for a refund, items must be in unused, resellable condition with all original packaging, tags, and accessories intact. Any signs of wear, damage, or missing components may affect eligibility. Additionally, if your order included promotional items or complimentary gifts, those may need to be returned alongside the main product — otherwise, the refund amount may be adjusted accordingly.
Return Timeframe
You have 30 days from the date you receive your order to initiate a return request. This window begins on the day your package is marked as delivered by the carrier. Requests submitted after this period cannot be accommodated.
Refund Processing Time
Once we receive your returned item and confirm it meets our eligibility criteria, we’ll process your refund within 7 business days. The refund will be issued to your original payment method, and the time it appears in your account depends on your financial institution’s processing schedule.
Return Shipping Responsibility
Return shipping costs depend on the circumstances of your return. For returns due to defects, incorrect items, or fulfillment errors on our part, we’ll provide a prepaid return label upon approval. For other reasons — such as change of mind or sizing issues — customers are generally responsible for return shipping fees. In some cases, partial freight compensation may apply at our discretion.
Non-Returnable Items
Certain items are exempt from returns for hygiene, safety, or regulatory reasons. This includes, but is not limited to: personalized or custom-made products, sealed health and beauty items once opened, digital downloads, and intimate apparel. If an item falls into one of these categories, it will be clearly noted on its product page.
Contact Information
If you have questions about a return or need assistance initiating one, please reach out through our online contact form at https://www.newstartambition.com. Our team responds promptly during business hours and will guide you through the next steps — including how to obtain your return address, if needed.